Return & Refund Policy

📜 Return & Refund Policy – Elcomdigital Shop

 

1. Returns

We at Elcomdigital Shop aim to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, you may request a return under the following conditions:

  • Items must be returned within 7 days of delivery.

  • Products must be unused, undamaged, and in their original packaging.

  • Some items are non-returnable, such as:

    • Personal care items

    • Undergarments

    • Customized or made-to-order products

2. Refunds

Once we receive your returned product and verify its condition:

  • Approved refunds will be issued to your original payment method within 5–7 business days.

  • Shipping charges (if any) are non-refundable.

  • If the product was defective or damaged on delivery, you are eligible for a full refund or free replacement.

3. Exchanges

We replace items only if they are defective or damaged. To request an exchange, please contact us before returning the product.

4. Non-Returnable Items

  • Gift cards

  • Downloadable software/digital products

  • Hygiene-related items

5. How to Initiate a Return

To request a return, please contact our support team with your Order ID and reason for return:

📧 Email: [elcomdigitalshop@gmail.com]

Ship the product to:
Elcomdigital Shop
Aryapalli, Patia, Bhubaneswar, Odisha – 751024